Frequent questions – Step Up
Skip to content

Frequent questions

- How long will it take for my items to arrive ?

Usually it takes 7-10 days shipping. Delivery times vary based on demand and shipping location.

- How long will it take to receive a tracking number ?

It usually takes between 1-2 business days.

- Where can I place an order from ?

You can place an order from any country, we ship worldwide.

- When I receive my order will I receive a confirmation number ?

Yes, you will receive an order confirmation email with an order number immediately after placing your order. Please contact us if you do not receive one within 24 hours.

- Who can I contact in case of problems with my order ? All requests can be forwarded to the contact us page. We have a very attentive customer service team. We make sure the problem is resolved as quickly as possible.

- How can I pay ?

We accept all major credit cards: Visa, Mastercard, Discover, Amex and also PayPal.

- Is checkout on this website safe ?

You can be absolutely sure that all purchases made here are safe.

- If I enter my email address, will I sell my information ?

We do not sell any information to our customers. Emails are only for tracking and sending newsletters about our promotions and coupons for discounts.

- Do I have to pay customs taxes ?

For most countries, you will not have to pay customs duties.